Shipping policy

Natty Verse – Shipping Policy

Last updated: 11/10/2025

At Natty Verse, we want your shopping experience to be smooth and worry-free. Here’s everything you need to know about how we ship our products.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • You will receive an email confirmation once your order is processed and ready to ship.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Destinations & Delivery Times

We ship to:

  • United Kingdom

  • Selected international countries (please check our checkout for available destinations)

We use trusted carriers to deliver your items safely. Estimated delivery times are:

Shipping Method Estimated Delivery Time Notes
Standard Shipping 5–10 business days (UK) Tracking not included
International Shipping Varies by country Tracking included, delivery times depend on location

Please note: Delivery times are estimates only and not guaranteed. Delays may occur due to:

  • Carrier issues

  • Customs processing

  • Extreme weather or unforeseen events

Once your order leaves our warehouse, title and risk of loss pass to you, meaning Natty Verse is not responsible for delays or lost packages once with the carrier.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location, package weight, and delivery method.

  • Shipping costs are non-refundable, even if you return a product (except in cases where we send a damaged or defective item).

4. International Shipping & Import Fees

  • We ship internationally to selected countries only.

  • For EU and AUS orders, All import duties, taxes, and customs fees for international orders are covered by Natty Verse, so you won’t pay anything extra upon delivery. For USA orders, import duties, taxes, and customs fees are not prepaid and you may be charged upon delivery

  • Delivery times vary depending on your location and customs processing.

5. Order Tracking

  • Once your order ships, you will receive a message via email.

  • If you experience any issues please contact us at support@thenattyverse.com.

6. Lost or Damaged Packages

  • Natty Verse is not responsible for packages once they are with the carrier.

  • If your order arrives damaged or is lost during transit, please contact us immediately at support@thenattyverse.com with your order number and details.

  • We will work with you to resolve the issue as quickly as possible.

7. Contact Us

If you have questions about your order or shipping, we’re happy to help:
Email: support@thenattyverse.com
Website: www.thenattyverse.com